CUSTOMER SERVICE

'Thank you Anna, your customer support recommends your business as strongly as your product!'

'I think the quality and efficiency of your service contributes as much to your sales record as your prices!'

Payment Options

Payment may be made via:

  • PayPal
  • Direct Deposit
  • Credit Card

Shipping and Delivery in Australia

For all New York based Italian handmade products [Italian handmade handbags, briefcases and luggage], please allow 4-7days for delivery. Be mindful that we are at the mercy of International Courier systems and these can experience variations, but these are rare. If you require a bag within 48 hours, please email us at info@annaroeandco.com.au  to see which bags are currently in stock in South Australia.

This postal time may be extended during peak times, such as Christmas, dependent upon postal services.

If your required Italian handmade bag is in stock in Australia, delivery within Australia may be within 4 business days.

 

Delivery in the USA and Europe

 

Delivery of Italian Handmade bags within the USA usually takes 3 business days. 

For delivery of Italian handmade bags to European countries, please allow 4-7 days.

Anna Roe & Co leather handbags - allow 3-5 days unless delivery is to a remote area, in which case allow up to 14 days.

 

Postage, Packing and Handling Charges:

 

Italian Handmade Bags

All post via USPS or Australia Post

Australia : FREE

International: FREE

Wallets, luggage tags, travel kits: Australia: FREE International: FREE

 

Privacy & Security

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Anna Roe & Co is fully committed to protecting the customer's privacy.  Credit-card details are handled by PayPal on their secure servers.  This information is not disclosed and is covered under PayPal's privacy policy which can be viewed on their website (www.paypal.com.au).

Anna Roe & Co does not disclose, sell or trade any collected information of its customers to any third party other than those involved in the order process.

Personal information collected will not be passed on to any third party unless required by law.

Returns & Replacements

Anna Roe & Co Leather Bags and Italian Handmade Leather Bags:

Returns Policy:  In accordance with your Statutory Rights, we accept returns for manufacturing faults or dispatch errors. Fortunatley, these are extremely rare.

Currently, due to the strengthening US Dollar, we do not exchange or refund for 'change of mind'. There is no return for sale items.

Please return via registered post as we cannot be held responsible for goods lost in transit. Goods are returned to Anna Roe & Co at your expense unless faulty.  Please note that we do not refund original post and packing costs unless the goods are faulty. This does not affect your statutory rights.

We do not warrant lining or zippers as these items are conducive to wear & tear.
Items that are faulty may be returned for an exchange if they fall within 30 days of initial purchase. 

Ordering 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

It is important that you confirm your order and carefully complete your payment details.  When you are satisfied with all your entered information please proceed with your order.  When we receive your order, we will send you a confirmation email.

Payment, Pricing & Promotions

Prices are subject to change without notice.

For international orders there may be duties and taxes added to your package by the destination country.  You will be responsible for these upon delivery and are not included in your order total.

Payment can be made using Paypal, Credit Card or Direct Deposit to the Anna Roe & Co Business Account.

Anna Roe & Co

ABN: 93 832 699 602